Terms of sales
Shipping delay
If the painting is available it will be sended as soon as possible, some hours or at least one day. If the painting is not available and it must be done, it will take 5 to 7 days to be done.
The shipping in France is around 3 days, one week in Europe, and around ten days in the United States.
Shipping cost
Delivery in France is free if you pick up in Neuilly-sur-Seine.
Delivery cost in France : 8€.
Delivery cost to the United States : 30€.
Delivery cost in Europe : 15€.
Delivery cost in Switzerland and United Kingdom 20€.
All the paintings are well packaged and sent in a custom box with the Colissimo service, the French Post Office.
They are also insured. For any package that arrives damaged, REPORT IMMEDIATELY TO THE CARRIER AND to me by mail or message. Otherwise I will not be able to reimburse you.
Customs and import taxes
Any customs and import taxes are the buyers responsibility. I am not responsible for delays caused by customs.
Payment options
Visa, Credit card, Paypal.
Returns and exchanges
I do not accept returns if the canvas was made expressly for you, especially if it arrives in perfect condition.
Even more if it is a large canvas.
If the canvas arrives damaged, I need the proof of the damaged canvas to issue a refund. In this case, I can reimburse you if the canvas is not exposable.
For any package that arrives damaged, REPORT IMMEDIATELY TO THE CARRIER + EXPRESS DETAILS OF HOW IT HAS ARRIVED + AND TAKE PICTURE OF WHAT THE CARRIER WRITE, then please send me an email with the pictures and details. Otherwise I will not be able to reimburse you. Because the insurance need that to constat the damage.
If the canvas arrives damaged, I need the proof of the damaged canvas to issue a refund. In this case I can reimburse you.
For the pre-orders i always try to do the perfect copy that the one that has been already sold. I always use the same technique and colors but as every artwork is unique, there can be minimal differences.
In this case i do not accept returns seen that it has made expressly for you , especially if it arrives in perfect condition and it is a big canvas (more than 73x60 cm). It is why i prefer to answer at all your questions before buying and before i am starting to work on.
But please feel free to contact me if there is a problem with your order.
I do not accept refund for pre-orders that you do not accept to receive. If you have made a pre-order and you decide to not have it anymore, i do not accept to refuse the shipment once it has already send it. You must receive it and then send an email on why you have decide to refuse. It is at the consideration of the artist if the order will be refund.
If the package come back because impossible to be deliver , also i do not accept to be resend at my fees.
